Privacy Policy

Last updated: March 6, 2026

Tooleo, LLC ("Tooleo," "we," "us," or "our") operates the Tooleo marketplace at tooleo.co (the "Platform"), which connects people who want to rent tools and equipment with people who want to list them for rent.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, list tools, rent tools, complete identity verification, communicate with other users, or otherwise use our Platform and related services (collectively, the "Services").

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Who We Are

For purposes of this Privacy Policy:

  • Company means Tooleo, LLC.
  • Platform means the Tooleo website and related services.
  • Host means a user who lists tools or equipment for rent.
  • Renter means a user who rents tools or equipment through the Platform.
  • Personal Information means information that identifies, relates to, describes, or could reasonably be linked to an individual.

2. Information We Collect

We collect information in several ways.

A. Information you provide directly

Depending on how you use Tooleo, we may collect:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Profile information
  • Account login details
  • Messages you send through the Platform
  • Listing content, including tool descriptions, photos, pricing, availability, and location
  • Rental details, including booking requests, pickup/return arrangements, and transaction history
  • Payment-related information, billing information, and payout details
  • Government-issued ID information and verification results
  • Customer support requests and other communications with us

B. Identity verification information

To help keep the marketplace safe, we may require identity verification before you can rent tools, list tools, or use certain features. This may include collection or processing of:

  • Government-issued identification
  • A selfie or face scan
  • Verification metadata and results
  • Fraud-prevention or risk signals

Identity verification may be handled by us and/or by third-party identity verification providers acting on our behalf.

C. Transaction and rental information

When you list or rent a tool, we may collect:

  • Tool listing details
  • Rental dates and times
  • Pickup and return details
  • Fees, charges, and payouts
  • Dispute, damage, theft, late return, or claim information
  • Communications between Hosts and Renters

D. Information collected automatically

When you visit or use the Platform, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and identifiers
  • Operating system
  • Referring URLs
  • Pages viewed and time spent
  • Clickstream and interaction data
  • Dates and times of access
  • Diagnostic, performance, and error data

E. Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to:

  • Keep you signed in
  • Remember preferences
  • Operate core site functions
  • Measure traffic and usage
  • Improve the Platform
  • Detect fraud and abuse
  • Support analytics and marketing efforts

You can manage cookies through your browser settings or any cookie controls we make available on the Platform. Blocking some cookies may affect site functionality.

F. Information from third parties

We may receive information about you from:

  • Identity verification providers
  • Payment processors
  • Analytics providers
  • Advertising and attribution partners
  • Customer support vendors
  • Social login providers, if you sign in through a third-party account
  • Other users, such as when they message you, submit a dispute, or report a problem involving a rental

3. How We Use Your Information

We may use personal information to:

  • Provide, operate, maintain, and improve the Platform
  • Create and manage accounts
  • Enable tool listings, bookings, rentals, and related transactions
  • Process payments, payouts, refunds, fees, and charges
  • Verify identity and help prevent fraud, theft, abuse, and unsafe activity
  • Facilitate communications between Hosts and Renters
  • Send confirmations, receipts, reminders, service messages, and support responses
  • Personalize the user experience
  • Monitor platform performance, usage, and trends
  • Enforce our Terms, Rental Agreement, and other policies
  • Investigate claims, disputes, incidents, damage, theft, and policy violations
  • Comply with legal obligations
  • Protect the rights, property, and safety of Tooleo, our users, and others
  • Send marketing communications, subject to your preferences and applicable law

4. How We Disclose Information

We may disclose personal information in the following circumstances.

A. With other users of the Platform

To enable rentals, we may share certain information between Hosts and Renters, such as:

  • Name
  • Profile details
  • Verification status
  • Listing and booking details
  • Messaging content
  • Pickup/return details
  • Limited contact or transaction information as needed to complete a rental

B. With service providers

We may share information with third parties that help us operate the Platform, including providers for:

  • Hosting and infrastructure
  • Payments and payouts
  • Identity verification
  • Fraud prevention and security
  • Analytics
  • Communications
  • Customer support
  • Forms and workflow tools
  • Marketing and advertising

These providers may process information on our behalf subject to contractual or other appropriate safeguards.

C. For legal and safety reasons

We may disclose information if we believe it is reasonably necessary to:

  • Comply with law, regulation, subpoena, or legal process
  • Respond to requests from regulators or law enforcement
  • Enforce our agreements and policies
  • Detect, prevent, or address fraud, theft, security issues, or technical problems
  • Protect the rights, safety, and property of Tooleo, our users, or the public

D. Business transfers

If we are involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that process.

E. With your consent or at your direction

We may disclose information in other circumstances when you direct us to do so or otherwise consent.

5. Payments and Identity Verification Providers

We use third-party providers to process payments, facilitate payouts, and perform identity verification. Those providers may collect, process, and store information according to their own privacy notices and agreements with us.

Tooleo does not store full payment card details or raw identity documents directly on its own systems; in all cases, that information is collected and processed by specialized third-party providers acting on our behalf.

6. Advertising, Analytics, and Marketing

We may use analytics tools and marketing partners to understand how people use the Platform, improve our services, and measure the effectiveness of campaigns.

Depending on the tools we use, these partners may collect identifiers, device information, cookie data, and browsing activity related to your use of the Platform. In some jurisdictions, certain advertising-related disclosures may be considered a "sale" or "sharing" of personal information under privacy law, even when no money changes hands.

You can opt out of marketing emails by using the unsubscribe link in any marketing email. You may still receive transactional or service-related messages.

7. Retention

We retain personal information for as long as reasonably necessary to:

  • Provide the Services
  • Maintain your account
  • Complete transactions
  • Meet legal, tax, accounting, and compliance obligations
  • Resolve disputes
  • Enforce agreements
  • Detect and prevent fraud and misuse

We may retain some information for longer where required or permitted by law, or where needed to protect our interests or those of our users.

8. Your Choices

Depending on where you live and how you use the Platform, you may be able to:

  • Access, update, or delete certain account information through your account settings
  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information, subject to applicable exceptions
  • Opt out of marketing communications
  • Manage cookie preferences through your browser or any cookie controls we make available

We may need to retain certain information for legal, security, fraud-prevention, or legitimate business purposes even after a deletion request.

9. U.S. State Privacy Rights

If you live in a state that grants consumer privacy rights, you may have rights that include:

  • The right to know what personal information we collect, use, disclose, sell, or share
  • The right to access specific pieces of personal information
  • The right to request deletion of personal information, subject to exceptions
  • The right to request correction of inaccurate personal information
  • The right to opt out of certain sales or sharing of personal information
  • The right to limit certain uses of sensitive personal information, where applicable
  • The right not to be discriminated against for exercising privacy rights

To submit a privacy rights request, contact us using the details in Section 16 below.

California residents

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) may apply to you.

We may collect the following categories of personal information, depending on how you use Tooleo:

  • Identifiers, such as name, email, phone number, account username, IP address, and online identifiers
  • Customer records information, such as billing address or payment-related details
  • Commercial information, such as listings, bookings, transaction history, and rental activity
  • Internet or electronic network activity information
  • Geolocation information, such as approximate location or listing location data
  • Audio, electronic, visual, or similar information, such as photos, profile images, ID verification materials, or communications
  • Professional or employment-related information, if you choose to provide it
  • Sensitive personal information, such as government ID data, payment information, account credentials, or precise verification-related data where applicable

We collect this information for the business and commercial purposes described in this Privacy Policy.

We may disclose these categories to service providers, contractors, other users as needed to facilitate rentals, legal authorities when required, and parties involved in business transfers.

We do not sell personal information for monetary consideration. However, some analytics or advertising-related disclosures may be considered "sharing" under California law, depending on the technologies in use.

Washington residents

If you are a Washington resident, the Washington Consumer Protection Act and related state privacy laws may apply to how we handle your personal information. You may have rights to access, correct, delete, or opt out of certain uses of your data. To exercise these rights, contact us using the details in Section 16.

Colorado residents

If you are a Colorado resident, the Colorado Privacy Act (CPA) may apply to you. You may have rights to access, correct, delete, or opt out of the processing of your personal data for targeted advertising or certain other purposes. To exercise these rights, contact us using the details in Section 16.

10. Privacy Preference Signals and Do Not Track

Some browsers offer a "Do Not Track" setting. Because there is no universally accepted standard for Do Not Track, our Platform does not currently respond to those signals.

Where required by applicable law, we will honor Global Privacy Control (GPC) signals to opt out of the sale or sharing of personal information.

11. Children's Privacy

The Platform is not intended for anyone under 18. We do not knowingly collect personal information directly from children under 18. If you believe a child has provided us with personal information, please contact us so we can review and, if appropriate, delete the information.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Third-Party Links and Services

The Platform may contain links to third-party websites, payment tools, or verification services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy notices.

14. International Users

Tooleo is based in the United States. If you use the Platform from outside the United States, your information may be transferred to, processed in, and stored in the United States and other countries where our service providers operate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and update the "Last updated" date above. Your continued use of the Services after an update constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

  • Contact page: https://tooleo.co/p/contact
  • Email: privacy@tooleo.co